We are happy to announce that the winner of Tech LDN Apprentice of the Month is Sean @ Twisted Fish!
Twisted Fish are specialists in IT infrastructure and cyber security. They operate IT support helpdesks and infrastructure projects for large corporates and small to medium businesses nationwide.
LDN Apprenticeships highlights a clear message of what makes an AWESOME Apprentice; they must show energy, enthusiasm, willingness to learn, ability to take feedback and propensity to take action (EEWAP).
Sean was nominated by his Skills Coach – Aziz, and the feedback was provided by Sean’s line-manager and Senior Technical Support Engineer at Twisted Fish – Enda Hehir.
You can read the full nomination below!
Sean has shown the level of energy and interest that is needed to keep up with a very busy IT support desk. Due to the nature of our business, we are constantly on the phone with clients, so being positive in interactions with our client base is very important. He has also worked on internal projects setting up new machines and desk setups for new starters, and has been instructing the new people on how their setup works. We have had nothing but hugely positive feedback from managers about his attitude and professionalism.
Sean quickly showed a level of willingness to learn and succeed in this new challenging role. He is always asking questions, always wanting to push himself out of his comfort zone to see if he is able to take the next task on. IT is a vast world and can be very overwhelming to a new person coming in with no experience, but he has not shied away from any challenge put in front of him. Because of his pushing, Sean is actually going to be working on the live 1st line Helpdesk come the start of January.
Willingness To Learn
When not on an assigned task, Sean is always studying, be that internal systems he will use in his role as a 1st line Support engineer, or Microsoft subjects for his LDN coursework or further exams he is looking to take. When being instructed on various fixes for our clients issues, he is always attentive, takes notes, and asks questions if required. I know that if Sean has been taught a subject, there is no need for repeated explanations, as he has taken on board the information the first time. This is vital in our line of work, as this directly impacts his effectiveness when dealing with clients directly.
Ability To Take Feedback
We have had several employee reviews with Sean since starting with us and each time I have seen a jump in his confidence with the role he is being asked to train for. We have spoken about what courses and exams he will look at taking in 2020 to help move himself, and our business forward, and he is taking this all on board. He also questions if he can do anything differently, or better, which shows a level of self-reflection we find in our best team members.
Propensity To Take Action
Sean started with Twisted Fish with two other apprentices, but quickly showed the level of “wanting” that is needed to exceed in this company. He has been heavily involved with our move from our new office back to our old premises. He took on tasks with our Senior Technical Lead to deliver this project with no fear.
To expand on the above, Sean was tasked with assisting the Senior Technical Lead to plan and execute the move of 20 staff member to our newly refurbished office. No task was too small for him to be involved with, from moving desks and equipment, to working and planning out the networking for each user’s desk. This was the first time he was ever involved in a project like this, but was a pleasure to work with. He had every desk ready for the staff member to just plug in and work, with no issues reported. He was able to work unsupervised but was not afraid to ask when the work became out of his knowledge base. To say that our Technical Lead was very impressed is an understatement (whom is VERY hard to impress).
We recently had a blind vote for our end of year party on the person who had made the biggest impact of the year. Though Sean came second in this list, he only lost due to the fact he has not worked here all year!