Business and Professional Administration

Level 4 (13 months)


Apprentices will cover practical content in four core areas. These include resolving business problems, managing the work of an administrative function, communicating in a business environment and planning professional development. Apprentices will be given the opportunity develop a range of technical skills and behaviours that will support their current job roles and long term career progression.


Apprentices will study compulsory theoretical concepts including understanding organisations, effective communication in business, business ethics, personal and professional development & resource management. This gives apprentices a good grounding, helping them to understand the wider business world.  Apprentices will be introduced to concepts such as external factors affecting businesses, business communication strategies and project management techniques.

Additional Practical Content

Apprentices will have the opportunity to choose from a broad range of practical topics typically related to the business and their role.  These include contributing to the improvement of business performance, negotiation skills and using, managing and monitoring information systems. Apprentices will be given the opportunity to develop work-based projects and to apply theoretical learning into a real-world business context.

Additional Theoretical Content

Apprentices can choose from a broad range of units related to their role or future career aspirations, the options available include problem solving and decision making, recruitment and selection of staff, business law, planning and managing customer service, knowledge management and planning and implementing change.

Skills Coach: Steve Bond

Typical Job Titles: Administrator, Sales Administrator, HR Support, Office Administrator, Office Manager

Qualification: Level 4 Business and Professional Administration

Duration: 13 months

Off-the-job Training: 20% of contracted hours spent in workplace learning and in monthly coaching sessions with skills coach.

Case Study

Ellie O'Reilly @ Funding Circle

Ellie is a Loan Closing Analyst Apprentice at online marketplace, Funding Circle. We took some time out with Ellie and her manager and Funding Circle’s Sales Support Team Manager, Hattie Spurrell to find out how apprentices have worked for their team. ENJOY!