Digital Client Services
Level 3 (13 months)
Digital Client Services Apprentices will be guided through areas of using IT effectively to provide a service to clients. Over the course of the Apprenticeship, learners will cover IT tools, such as MS Excel, & presentation software to collect, analyse and communicate customer data to improve the effectiveness of the business.
Successful customer relationships require an understanding of business processes. Apprentices will complete an investigation of requirements for an IT system in the workplace. They will be able to evaluate the current system, recognise problems, & produce a requirements specification for the proposed solution.
Every business needs to be able to attract, retain and develop customer relationships. This module supports Apprentices to use communication tools including email, CRM systems & databases, to gather & share customer information to manage & develop customer relationships.
Effective employees are aware of their own personal and professional development, as well as the business’ development and growth. Therefore, our Apprentices learn to work effectively and professionally, being aware of their responsibilities in the workplace and contribute to innovation & business development.
Typical Job Titles: Sales Support, Sales Administrator, Researcher, Junior Salesperson, Client Services
Qualification: Level 3 Apprenticeship for IT, Software, Web and Telecoms Professionals
Duration: 13 months
Off-the-job Learning: 20% of contracted hours spent in workplace learning and in monthly coaching sessions with skills coach.
Portfolio Work: Evidence is collected through coursework and work product.
Progression Options: Level 4 Project Manager Apprenticeship
Ellie @ Funding Circle
Ellie is a Loan Closing Analyst Apprentice at