Digital Client Services

Level 3 (13 months)

The Digital Client Services Apprenticeship from Future LDN is designed with client facing apprentices in mind. Apprentices undertaking this pathway will learn critical skills relating to productivity software as well as receiving a grounding in the effective use of CRM systems and databases. There is a strong focus on dealing effectively and professionally with clients. Like all of our qualifications, Apprentices also receive support to develop core skills such as effective workplace communication, information security management and customer care.

Priyanga @ eu Networks – Future LDN Apprentice of the Month

by Jasmine May | December 24, 2019 | Apprentice of the Month, Apprentices, FLDN Apprentice of the Month | 0 Comments

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Course Contents

Productivity Software

Digital Client Services Apprentices will be guided through areas of using IT effectively to provide a service to clients. Over the course of the Apprenticeship, learners will cover IT tools, such as MS Excel, & presentation software to collect, analyse and communicate customer data to improve the effectiveness of the business.

Processes, Data and Security

Successful customer relationships require an understanding of business processes. Apprentices will complete an investigation of requirements for an IT system in the workplace. They will be able to evaluate the current system, recognise problems, & produce a requirements specification for the proposed solution.

Customers and Communication

Every business needs to be able to attract, retain and develop customer relationships. This module supports Apprentices to use communication tools including email, CRM systems & databases, to gather & share customer information to manage & develop customer relationships.

Personal and business growth

Effective employees are aware of their own personal and professional development, as well as the business’ development and growth. Therefore, our Apprentices learn to work effectively and professionally, being aware of their responsibilities in the workplace and contribute to innovation & business development.

Skills Coach: Steve Bond

Typical Job Titles: Sales Support, Sales Administrator, Researcher, Junior Salesperson, Client Services

Qualification: Level 3 Apprenticeship for IT, Software, Web and Telecoms Professionals

Duration: 13 months

Off-the-job Learning: 20% of contracted hours spent in workplace learning and in monthly coaching sessions with skills coach.

Portfolio Work: Evidence is collected through coursework and work product.

Progression Options: Level 4 Project Manager Apprenticeship

Case Study

Ellie @ Funding Circle

Ellie is a Loan Closing Analyst Apprentice at online marketplace, Funding Circle. We took some time out with Ellie and her manager and Funding Circle’s Sales Support Team Manager, Hattie Spurrell to find out how apprentices have worked for their team. ENJOY!