Digital Client Services

Level 3 (13 months)

Productivity Software

Digital Client Services Apprentices will be guided through areas of using IT effectively to provide a service to clients. Over the course of the Apprenticeship,  learners will cover IT tools, such as MS Excel, & presentation software to collect, analyse and communicate customer data to improve the effectiveness of the business.

Processes, Data and Security

Successful customer relationships require an understanding of business processes.  Apprentices will complete an investigation of requirements for an IT system in the workplace. They will be able to evaluate the current system, recognise problems, & produce a requirements specification for the proposed solution.

Customers and Communication

Every business needs to be able to attract, retain and develop customer relationships. This module supports Apprentices to use communication tools including email, CRM systems & databases, to gather & share customer information to manage & develop customer relationships.

Personal and business growth

Effective employees are aware of their own personal and professional development, as well as the business’ development and growth. Therefore, our Apprentices learn to work effectively and professionally, being aware of their responsibilities in the workplace and contribute to innovation & business development.

Tutor: Jaclyn Lartey

Typical Job Titles: Sales Support, Sales Administrator, Researcher, Junior Salesperson, Client Services

Qualification: Level 3 Apprenticeship for IT, Software, Web and Telecoms Professionals

Duration: 13 months

Off-the-job Training: One day per month training at our Lansdowne training centre

Self – Study: 5 hours per week during contracted hours

Progression Options: Level 4 Project Manager Apprenticeship

Case Study

Client Services case study coming soon!