Digital Project Admin

Level 3 (13 months)

Customer Care, Communication and Security

Every business needs to be able to attract, retain and develop customer relationships. This module supports Project Admin Apprentices to use communication tools including email, CRM Systems & databases, to gather & share customer information to manage & develop customer relationships.

Personal and Business Growth

Effective employees are aware of their own personal and professional development, as well as the business’ development and growth. Therefore, our apprentices learn to work effectively and professionally, being aware of their responsibilities in the workplace and contribute to innovation & business development.

Project Planning and Implementation

Apprentices will develop an understanding of the Project Lifecycle, Agile methodology, the importance of budgeting and forecasting, and using Trello to manage and organise their projects. They will be able to apply this at work and to a project set by the employer and Learning and Development Specialist.

Productivity Software

Modern software used for productivity has the potential to completely change the way a business operates. This module delivers advanced training to Apprentices in Email, Word Processing, Spreadsheet and Presentation Software as well as collaborative tools such as Trello and Slack.

Skills Coach: Steve Bond

Typical Job Titles: Office Administrator, Office Manager, Project Assistant

Qualification: Level 3 Apprenticeship for IT, Software, Web and Telecoms Professionals

Duration: 13 months

Off-the-job Learning: 20% of contracted hours spent in workplace learning and in monthly coaching sessions with skills coach.

Portfolio Work: Evidence is collected through coursework and work product.

Progression Options: Level 4 Project Manager Apprenticeship

Case Study

Reuben Bell

Reuben is a Data Analyst Apprentice at the biggest housing association in the UK – Clarion Housing Group. We took some time out with Reuben and his manager and Clarions’s Finance, Compliance and Audit Coordinator – Rob Cheyne, to find out how apprentices have worked for his team. ENJOY!