Level 3

Salesforce Administrator

Salesforce is the world’s leading CRM - supporting organisations of all types to drive sales, market their services and to deliver excellence in customer success. LDN is proud to be an official skills partner of Salesforce.

Maximising return on investment is key for any technology adoption, and Salesforce is no different. The team that works behind the scenes to fine-tune its use is therefore essential to enable ROI – these are Salesforce Administrators

Salesforce administrators are planners, problem-solvers and the glue that holds any Salesforce implementation together. They support customisation and configuration, data rigour, user support and training, integration with other systems, compliance, security and continuous improvement.

Duration

16 month programme
(13 months training, 3 month end point assessment)
Qualification

Level 3 Digital Support Technician (Application Technician Route) + Salesforce Certified Administrator credential
End Point Assessment

Assessment Method 1 - Project report with a presentation, questions and answers.
Assessment Method 2 - Professional discussion underpinned by portfolio.
Who’s it for?

This programme provides a perfect entry opportunity for anyone who wants to develop a career in technology.
To apply you’ll need to:

• Prove your right to work in the UK
• Be a UK citizen, or have lived in the UK of EEA continuously for the past 3 years
• Be able to apply the learning to your role
• Not have previously studied the course content
• Not undertake any other government-funded qualification during your apprenticeship

Low Case Loads

Each LDN Salesforce Administrator Skills Coach has a maximum case load of 30 learners. Significantly better than the industry standard.
Monthly Inductions

We hold monthly inductions for all LDN Salesforce Administrator apprentices, so start at a time that suits you.
Excellent Reviews

LDN are rated 'Excellent' by both Learners and Employers on the National Apprenticeship - Find A Training Provider Service.
Industry Experts

LDN Salesforce Administrator Skills Coaches have experience in the industry, so LDN Apprentices can learn from the very best.
Up-to-date Content

Our in-house Content Team are always updating and refreshing the course content to keep content up-to-date and relevant in a fast-moving industry.

Content overview

LDN harnesses the Digital Support Technician apprenticeship Standard to deliver this Salesforce programme.

As an official Salesforce partner, we are able to map key elements of the programme to Trailhead badges – ensuring that learners not only achieve the technology industry Standard, but acquire some of Salesforce’s own accreditations – namely the Salesforce Administrator Certificate.

The programme’s Learning Paths are delivered through a series of Trailmixes:

Building better organisations, hardware and software, cloud computing, data fundamentals, databases & cloud storage
Productivity software, communication & collaboration, understanding your organisation – including policies, compliance, risks and legal and ethical frameworks
Security including backups, data processing and understanding the limitations of the internet
A combination of trails that work towards achieve of the formal Salesforce Administrator Certificate
Advanced collaboration tools, network maintenance and security, digital operations and change management
Salesforce Agile, providing effective training for employees, and introducing Salesforces sustainability initiatives, including Salesforce Net Zero.

Who is it for?

This programme provides a perfect entry opportunity for anyone who wants to develop a career in technology.

It can also be used as a professional development programme for your existing staff – including those who have begun using Salesforce – but self-taught with no formal qualifications.